Pets Max City


Customer Support Hours: Monday - Friday 9:00am - 5:00pm EST

Return Policy

At PetsMaxCity we are committed to keeping your pets healthy and happy. We want to make sure you are satisfied with your order. If for some reason you would like to return your merchandise, you may return it within thirty (30) days of receipt.


Please contact a PetsMaxCity representative for a Returned Goods Authorization (RGA) number within thirty (30) days of receiving the merchandise. Returned product must be accompanied with an RGA and will be accepted for a 15% restocking charge and shipping costs. The product must be returned in its original condition with all parts intact. A credit will not be issued if the merchandise is not the original product invoiced or in the original packaging.


Return Instructions for Products:
I. Contact a PetsMaxCity representative within seventy-two (72) hours of delivery date for a Return Goods Authorization number. II. All goods must be returned in original packaging within thirty (30) days from delivery date. III. Enclose the invoice with a reason for return.


***All returned merchandise will be inspected and may be subject to a restocking charge